For Star subscribers: Only 25% of 911 calls are emergency calls, says Tucson Mayor Regina Romero. A new 311 system will reroute calls that seek non-emergency services involving such issues as mental health and substance use.
Caitlin Schmidt Tucson officials are backing proposed reforms to the nation's 911 system, and will launch a 311 number here in March to reroute non-emergency service requests in order to strengthen 911 responses.
People are also reading… Transform911, an initiative led by the University of Chicago Health Lab, unveiled a comprehensive policy blueprint on June 29 at a New Orleans gathering to transform the 911 system, and the Tucson officials were there. While 911 is a vital public resource, many people — especially those of color — have grown mistrustful of its services, according to the recommendations. Experts say building relationships between 911 professionals and the community they serve is essential to bolstering equity and trust in the system.
Residents can call 311 and speak with a service agent 24/7, with citizens also being able to submit service requests online through the NOLA-311 website, its various social media platforms, or through a recently launched chatbot.In 2021, that district responded to 1.2 million calls and managed 600,000 individual public safety incidents, according to an article in StateTech.
"They were not working for communities of color, low-income communities, and they were not working for our own workers in the city of Tucson and throughout the United States. They were not working for police officers, they were not working for fire, they were not working for 911 communications." Community policing is a collaboration between police and the community that identifies and solves community problems, often with the assistance of other agencies and non-law enforcement-related resources.
"We are holding hands as professionals in public safety and making sure that the systems that we create together actually work for our communities and that they're people-centered, and that we have the systems in place in our communities that we need to connect the people that need services to the services available, whether they're created by your government or created by nonprofit organizations," Romero said.
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