Frustrating
A Nottinghamshire family are demanding a full refund from TUI after what they described as an "absolutely awful" 11-night stay in Turkey where they allegedly faced several problems including strong sewage smells at their hotel. Shaun Caudwell, 37, attended the break with his wife Vanessa, 33, and five children.
Mr Caudwell said: "When we got inside, the rooms were absolutely filthy. The drains in [one of the rooms] smelled of sewage. The beds were a block of wood with an extremely hard, very thin dirty mattress on and the smell of sewage was completely disgusting. The electric in [one room] did not work at all. It kept cutting out."Mr Caudwell said he was also concerned over the condition of a cot, which he said was later replaced, provided for their 11-month old son Elijah.
A spokeswoman for TUI said: "After further investigation of Mr and Mrs Caudwell’s claims, we’re confident that our teams in resort supported them as much as possible during their stay in Turkey. Our rep was in constant communication with the family, and we provided alternative accommodation and an upgraded room to address their concerns. If Mr and Mrs Caudwell would like to purse their claims further, we’d recommend for them to contact our legal team.
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