For years, Central Texans have voiced complaints about the TxTag billing system. Ongoing concerns have ranged from customer service wait times to faulty bills.
Another customer complained in April about glitches in TxTag’s system, including an issue with the auto-pay feature.
Williams said that could be "an example of one of the problems" that they "have worked through with the system." He again promised to work with the customer when situations like that do arise."License plate readers are surprisingly accurate for all that they have to do. However, recognizing that we have about 1.6 million daily transactions…even if you're 99.
"We go through and the system is able to recognize those areas that may be problematic and to take those instances and allow for even manual review to make sure that we're getting those correct when that occurs," he said. "But overall, they're very accurate."
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