Uber faces $26m fine in Australia over misleading cancellation fee charges and taxi fare estimates
Uber faces a $26m fine after the ride share company admitted engaging in misleading or deceptive conduct over its cancellation fee charges and taxi fare estimates.
“Uber admits it misled Australian users for a number of years, and may have caused some of them to decide not to cancel their ride after receiving the cancellation warning, even though they were entitled to cancel free of charge under Uber’s own policy,” ACCC chair Gina Cass-Gottlieb said. The ACCC is also taking Uber to court over its Uber Taxi ride option which the ACC says overinflated the estimated cost, meaning the actual fare was cheaper than Uber’s lowest estimate. The ride option was only available in Sydney, and was removed in August 2020.
Uber said in a blog post on the matter it had “worked to streamline” its in-app messages since the ACCC raised it, and despite the warning message, most users still ultimately cancelled their ride without charge.
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