Some of UniSuper's 630,000 members are losing sleep over whether they have lost their money put away for retirement as the superannuation company's outage enters its 7th day.
UniSuper customers want answers from industry super fund manager, UniSuper, about whether their balances are safe and how a week-long outage happened.
He told the ABC that the past week has left him wondering whether he had any superannuation left in his account.Mr Heath said he used the interest made by investing his superannuation in promising shares on the stock market to boost his balance and live a more comfortable retirement. Its online account services, calculators, and application forms have been unavailable to customers during the outage.
A statement by UniSuper attributed to Google Cloud said a previously unknown bug in the industry super fund's private cloud service had caused the outage. "I would like to be very clear on some key points: member accounts are safe, and no data was exposed to unauthorised third parties as a result of this outage," CEO Peter Chun told members in an email.
Unisuper Investing Finances Investments Google Cloud Outage Financial Loss
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