The new policy will help families sit together during flights, and avoid awkward asks.
other passengers. Under the policy, families with kids under 12 will have a much easier time sitting together, free of charge or hassle. It consists of a new seat map feature, which lets families choose seats together without extra fees — and to take advantage of complimentary upgrades or flight changes if seating options aren’t found.
If there aren’t side-by-side seats on the plane, users can switch their flights to the same destination and in the same cabin at no extra charge.The policy, which will officially go into effect in March, covers tickets for all seats on the plane, even basic economy, which traditionally come with the bare minimum of perks like seat choice.
United Airlines CEO Scott Kirby said the reason for the decision was to ease the frustration of travel for families.. “So [now] you book your ticket, you know you have a seat, instead of having to wait to get to the airport and cross your fingers and hope that you could get a seat [next to your child].”. For their system, they simply automatically assign seats based on family members’ ages before the check-in window opens and ensure that at least one adult is sitting with kids 14 and younger.
These policy changes come after President Joe Biden called out airlines and other big businesses for charging mountains of unnecessary “junk fees” for tickets in his State of the Union Address earlier this month.Biden said in the speechOther organizations say that while Biden’s call-out was helpful and United’s response was positive, it doesn’t trump a government regulation that would fix the problem on all airlines.
“Under intense scrutiny, United has now publicly acknowledged that family seating fees are a problem – something many other U.S. carriers deny. But the devil is in the details, and while United’s voluntary actions may prove helpful, they are not a replacement for government regulation,” William McGee, senior fellow for aviation and travel at the American Economic Liberties Project, said
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