“It’s absolutely critical to get a quick response, which is the thinking behind 988. We recognize that when people are reaching out for the suicide prevention and crisis hotline, they are potentially in one of the darkest moments of their lives.”
when the House passed legislation mandating the change. The Utah congressman co-sponsored the bill.
In Utah, callers from an 801, 435 or 385 area code will be sent to the Utah Crisis Line and speak to a certified crisis worker employed by the Huntsman Mental Health Institute, which operates 24 hours a day, 365 days a year. The big unknown is how the switch to 988 will affect the number of people who call for help. “The challenge is that we don’t know exactly what demand will look like once it becomes much easier to remember the number and access to the service,” Lucynski said. “It’s challenging to say we are 100% ready for something that still is, frankly, uncertain. We’re as confident as we can be, but it’s something that we’ll continue to monitor closely.
And, she added “More than 90% of the time when someone calls in, we’re able to de-escalate that situation and keep people safe and get them connected to longer term care.”
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