The Victorian government will introduce a mandatory code of conduct for retirement village operators to enhance transparency and protect residents. This follows an ABC investigation that revealed excessive fees and punitive contracts.
Victorian Consumer Affairs Minister Gabrielle Williams announced that retirement village operators in Victoria will be required to sign up to a new code of conduct and provide clearer information to potential residents. These changes come after an ABC investigation exposed some operators charging excessively high exit fees and enforcing punitive contracts on residents.
The new code of conduct is expected to provide some of the strongest protections in the country, with the Victorian government becoming the first state to implement such measures
Retirement Villages Code Of Conduct Consumer Protection Exit Fees Transparency
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