A Queensland man who booked a dream holiday to the US with his family just before Covid has been told he’s not getting any of his $22,113 back.
Drew Koshemakin, 48, had spent seven years saving for the trip of a lifetime after promising his nephew, then 14 years old, that when he turned 21 he would take him to Las Vegas.
A Virgin Australia spokesperson said because it does not hold any of the funds, it was not possible to give refunds to customers who booked flights or holidays before the company went into voluntary administration on April 20. He hoped the airline would fly to the US again so he could fulfil his original trip, but it hasn’t happened.
“Since they teamed up with United Airlines, I asked if I could use the flight credits with them – but they said no.”, it states that Future Flight credit can only be used on Virgin Australia operated flights, including any future services Virgin Australia operates.
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