A trial is scheduled to begin Monday, in which CPI is suing Vivint and accusing it of using deceptive tactics to poach CPI customers.
SALT LAKE CITY — In June 2020, a salesman from Vivint Smart Home knocked on the door of a 60-something-year-old Air Force veteran living in South Carolina.
CPI is seeking at least $20 million in compensatory damages and another $30 million in punitive damages. The trial is in CPI’s hometown of Charlotte, North Carolina, and is expected to last two weeks. Deborah Gerhardt is a University of North Carolina-Chapel Hill professor specializing in trademark and intellectual property law. She reviewed the lawsuit filings for FOX 13. She called the allegations against Vivint especially troubling given the customers were seeking home security and thus feeling vulnerable.
While the complete pre-trial depositions of Vivint executives have not yet been entered into the court record, descriptions of those depositions have. One document describes a Vivint executive as testifying that the company received complaints about deceitful sales tactics; some sales staff were terminated but later rehired.
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