Experts say virtual and augmented reality could be game-changing for how Wall Street views data in the next decade
actually dates back to the 1800s, and the term has been around since the mid-1980s, but the maturation of the tech in recent years has led to a bigger push to get more wide-spread adoption amongst consumers.
, Citi published a video on YouTube demonstrating how a trader's work station could potentially be set up using augmented reality, a form of virtual reality in which users still interact with and see the real world. working in customer service using VR in 2018. The pilot was specifically meant to focus on empathy, and resulted in improvements in customer satisfaction from those that went through the training.
"I think the whole notion of putting on a VR headset and doing something is off putting to people," Sankaran said. Dash, which handles 15% of the daily US options volume, has toyed with the tech, building out three different VR-based proof-of-concepts over the years.
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