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Your myGov account may be at risk, a new report has found. The Commonwealth Ombudsman has urged the government to do more to protect Australians’ accounts, labelling its current efforts inadequate. An investigation was launched by the ombudsmen into the platform’s security controls following user complaints and media reports. It found cases of “unauthorised linking”, where scammers link a genuine myGov member’s service account to a fraudulent myGov account, were not protected against enough.
Urgent action recommended Anderson recommended Services Australia implement additional security controls such as two-factor authentication across its three member services for all high-risk transactions, including linking a member service account to myGov and updating contact and bank account details. He also recommended security settings be applied at consistently high standards across all available service delivery channels for Service Australia member services.
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