The consumer watchdog alleges Webjet promoted cheap flights to people for years without including enough information about extra charges and fees.
The ACCC is taking Webjet to Federal Court over not disclosing extra fees and charges when it advertised flights.
The ACCC's case centres on Webjet's marketing strategies across various platforms, including its website, mobile app, social media channels, and promotional emails. ACCC chair Gina Cass-Gottlieb said transparent pricing was especially important during times of economic pressure when consumers were more vigilant about spending.
The ACCC said the fees were not disclosed in Webjet's social media posts. The Webjet website and app and most promotional emails did inform customers about fees, it was "typically only accessible by scrolling towards the bottom of the screen, was in fine print and not sufficiently clear".Beyond misleading advertising, the ACCC is also accusing Webjet of failing to honour flight bookings.
Tickets Ticket Prices Fees And Charges Webjet Advertising Accc Consumer Watchdog Federal Court Travel
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