The company has faced criticism over its performance on leaks and raw sewage spills.
Welsh Water's pollution incidents shot up last year, despite the company spending hundreds of millions of pounds to "improve services".Welsh Water has faced criticism in recent months over its performance on leaks and raw sewage spills.Natural Resources Wales reduced the company's rating in June 2023, meaning it "requires improvement".
The company said it had agreed 145 new environmental permits with NRW to remove more phosphorus from its treated water before it is put back into rivers. "Whilst there's still much more to do, we are making good progress against the commitments we've made."The company was ordered to pay nearly £40 million to customers after Ofwat found that the firm had misled them
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