Banking watchdog finds Westpac committed ‘serious and systematic’ breaches when closing remote NT branch in 2022
Westpac has been penalised by the banking watchdog for abruptly closing a remote branch that critics claim left some customers without a way to buy food.
Kelly Gulliver, CatholicCare NT’s financial wellbeing manager, said the branch closed without warning or consultation. The aftermath was a “complete mess”, she added. Gulliver said for two months after the branch closed in late 2022, CatholicCare NT’s Tennant Creek office was helping up to 40 people a day switch to online banking or another bank that still had a branch in town.
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