A Westpac whistleblower has said she was bullied after making internal complaints about suspected criminal activity at the bank’s RAMS Home Loans mortgage broking subsidiary.
A Westpac whistleblower has claimed she was repeatedly bullied, ignored and deemed a “troublemaker” after making more than a dozen internal complaints about suspected fraud and other criminal activity at the bank’s RAMS Home Loans mortgage broking subsidiary.
Aitken complained to then-head of RAMS Jake Bromwich, who is now chief executive at Beyond Bank, and recommended shutting down the Fairfield franchise, and the matter escalated. She alleged Bromwich was aware of concerns at that branch from 2021 and had issued warning letters, but he had not taken any meaningful steps to address them.
RAMS franchisees have since launched legal action, claiming the bank improperly terminated their agreements.Aitken has alleged Westpac’s former consumer and business banking executive Chris de Bruin, who no longer works at Westpac, told her the matter was not significant enough to be disclosed to the board and that he prevented her from disclosing her concerns at a subcommittee meeting in November 2022.
“ said that they could seek legal advice or speak to the regulatory affairs team. The applicant asked whether she should copy him to her email to the regulatory affairs team, and responded by again directing the applicant not to put anything in writing.”
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