Birthday cakes, Ulta runs, and hundreds of rose petals: Inside the job of a service stylist at a luxury NYC hotel
Sarah Chelli is in an elevator with 30 balloons, hoping they don't pop on the way up to a hotel room that she's preparing for a guest who's celebrating their sixth birthday.
"It's a continuous cycle," Chelli said."You can't really shut off even after you leave because if one of the guests you're taking care of has a really important request, or a complaint, or some kind of predicament, you need to be available just in case."The job is fun, but requires time management and prioritizingChelli didn't study hospitality in college, but she moved to New York City after studying musical theater in college.
"I have to make sure that housekeeping is on certain rooms in case people have early arrivals or special needs like hypoallergenic, feather-free," Chelli said."We really try to cater to personalizing the guest's stay." For a rose petal turndown, which Chelli said is common for anniversaries and proposals, she spreads red, pink, and white rose petals around a guest's room, and can draw a bath if it's requested.
Once, Chelli, who is from Pittsburgh, Pennsylvania, said she met the CEO and founder of a famous convenience store chain in her hometown.
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