The expert panel on cashless gaming is bound by confidentiality agreements not to discuss its recommendations. But a study released by one panel member gives an insight into its deliberations.
Poker machine players will not use cashless gambling accounts unless they are mandatory and they will need to include strong harm-minimisation measures such as spending limits if they are to be effective, according to research conducted by one of the panel members overseeing the government’s cashless gaming trial.
Most surveyed players said they would not use the technology if it was voluntary due to privacy concerns or the ease of continuing to play with cash. Gainsbury is one of two academics who sat on the independent expert panel that oversaw the government’s cashless gaming trial, which was intended to provide an evidence base for any technology that might be legislated but hampered by the withdrawal of half the venues and more than 80 per cent of its active participants. Just 32 active participants remained to the end.
Researchers interviewed 204 people who had played the pokies at West HQ in the 30-days previously, and analysed de-identified customer account data for 11,389 venue members. But people who reported moderate or severe levels of gambling harm constituted two-thirds of those who said they intended to use the technology, indicating that the target audience saw the benefits of the system.
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