The airline’s new CEO Vanessa Hudson has an almighty task ahead of her and will need every bit of help she can from Qantas’ board.
In 2016, while chief executive of Wesfarmers, Richard Goyder, was dealing with a scandal at the group.
The regulator accused Qantas of false, misleading or deceptive conduct, and its chair Gina Cass-Gottlieb said it would seek a fine in the hundreds of millions., who was already drawing public and political fire over the airline’s failure to deliver a speedy outcome for customers who had been seeking for two years to use their credits from cancelled flights during COVID. The airline has $570 million in unclaimed credits.
Williams says there needs to be renewal of the Qantas board. It raises the question then, who is best to help newThere is concern among institutional investors that Goyder and the Qantas board didn’t challenge Joyce, who had been CEO for 15 years, enough. “It appears the board was captured by a long-serving CEO, who was a very dominant personality,” says Williams.
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