A student-loan borrower was promised a $5,000 refund on payments after Biden's broad debt relief. Months later, she's still waiting — and no one is picking up the phone to help.
through 60 days after June 30 or 60 days after the lawsuits are resolved, whichever happens first, meaning there's a chance payments could resume without relief.
"I just don't know if the Biden thing will actually go through, and I've been paying for so long," she said."When you get out of college, you're told to pay this off until it goes to zero, so that's what I'm doing. I'm just continuing to pay it off. I don't want to pause hoping for something else. If something comes that gives me that relief, then so be it.
"No one is taking the time to help me or to listen to me when it comes to MOHELA," Dougherty said."It's just so bizarre, and it's sad that it resorts to me having to try to find another way."that have kept borrowers from getting even just simple questions answered. "And so this is sort of not surprising in the sense of, if the department doesn't provide any additional financial resources, there's no ability to provide additional staff," Buchanan said.for the Federal Student Aid office in his recent budget proposal, but given the Republican-majority House, it's unlikely Congress will approve it.
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