Since Labor was last in power in Macquarie Street, the NSW public sector has gone from basket case to a world leader.
is light years ahead of the flimsy motherhood AI ethical principles that other governments – including the feds – have adopted.This data maturity has, in turn, ushered in a very different operating model where services and programs are continuously refined based on what consumers are actually experiencing. Importantly, this has created a product-centric culture built around a relentless drive to improve customer experience.
“The government of NSW is held out as the standard-bearer for what a truly human-centred digital infrastructure looks like in government,” Heimbrock said last week. Outgoing digital minister Victor Dominello brought that sort of leadership in spades and the question NSW bureaucratic leaders are asking is, who in the new cabinet will pick that baton up?
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