The owner of a popular Thai restaurant says surcharges as high as 15 per cent are the only way to protect his business from a ‘Covid-level’ crisis, as the internet begins to turn on him.
Boon Low , the owner of the independent Victoria n Dodee Paidang restaurant chain with four stores in greater Melbourne , said surcharges are the only way forward in a tough economic climate .
An image from his Swanston store is doing the rounds on Google reviews and Reddit, showing a list of surcharge rates. Still, he said that the anger regarding his surcharges, which vary between his stores, misrepresents the strain his restaurants and the entire sector are under. He added while his business’ approach to cover rising costs is unpopular increased surcharges, other’s find perhaps more subtle ways to make back the difference.Cost pressures on the hospitality industry have made the current economic climate “as bad as Covid” for small businesses. Picture: Facebook/ Dodee Paidang“My major mantra is we want people to be able to afford our food every day,” he explained, adding his actual food prices, before the surcharges, have hardly moved.
“I remember Melbourne 15 years ago as a vibrant city, a city that was always open and there was always something interesting to find,” he added.“You can see the amount of retail and hospitality businesses are folding.”“I just want people to be aware of the fact that we are struggling and it’s not blatant profiteering,” he said.
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