How governments around the world respond to the Covid crisis continues to provide important lessons for business leaders about managing and communicating about a crisis.
noted above, “the death counts reported by many governments have understated the true toll of the pandemic.” This raises several troubling questions about the ability—or unwillingness—of governments to gather and report these statistics. It can also help feed conspiracy theories about the motives of governments to provide the data and spur allegations of covering up the information in order to avoid embarrassing government leaders or officials.
The same holds true in the corporate world. The failure to immediately disclose your crisis to stakeholders can lead to allegations that company officials are trying to cover something up, are afraid to tell the truth about the matter or are concerned about the consequences when people learn about the situation.before announcing their computers had been hacked and cyber thieves had obtained confidential information for 143 million Americans.
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