The ambulance fee and a grievance about a prison mouse plague were among a record number of complaints received by the Victorian Ombudsman for the second consecutive year.
The Victorian Ombudsman received a record number of complaints for the second year in a row.Complaints about Victoria’s local councils also rose, up 3 per cent on the previous year.A woman hit with a $1894 ambulance fee despite not using an ambulance is among the unprecedented number of complaints received by the Victorian Ombudsman this year.
It was a record number of complaints for the second year in a row, up almost 5 per cent from last year. Common complaints related to the reasons behind decisions and financial matters such as rates and compensation for damage caused by council works.
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