A woman has been left “traumatised” after $17,000 was drained from her bank account, something she only discovered after she spending over an hour on the phone to the fraudster.
A mum, who thought she would never fall victim to fraud, was shocked when she uncovered the sinister way she had been tricked.
Hannah had initially thought the Australia Post text message was legitimate as it didn’t request any credit card or banking details. “I was like ‘what is going on?’ I’ve just been on phone to the Ubank fraud detection team’. I made contact with Ubank and I checked the phone timestamps and … the Ubank said no one from their team had reached out at that time and that was pretty shocking.”
“The problem is when I reactivated my account every question the person asked is what the fraudulent person asked me pretty much word for word, so it was pretty traumatic to be asked things like my full name including my middle name and full address – it was blood curdling to do that,” she added.A Ubank spokesperson said the team will always do whatever it can to get stolen money back.
Text scams are on the rise too with a 37 per cent increase reported to the Australian Competition and Consumer Commission in 2023 compared to the previous year, with Aussies losing a whopping $26.9 million. Since her experience, Hannah, who works as a consultant, has had clients share similar experiences, like a family member who had lost $120,000 over Christmas and only got $30,000 back and another who had lost their life savings.
Text Scams Bank Account Service Provider Privacy Reasons Melbourne Oceania Brilliant Reason Teller Fraud Detection Team Recovery Attempts Sarah Sharples ACCC Investigation Time Life Savings Text Scam Recovery Efforts Police Report Australia And New Zealand Victoria Hannah Perth One-Time Password Error Message Customer Shares Passwords Consumer Commission Text Message Banking Details Impersonation Scams Receiving Banks Clients Share Experiences Phone Receiving Help Phone Timestamps Australia Bank Institution
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