The Middle East's first WorldCup got off to a rocky start on Monday after some fans were left unable to access their digital tickets after FIFA's app crashed.
Fans with virtual tickets for some of Qatar’s first World Cup soccer games on Monday were left wondering if they’d be able to enter the stadium after the official FIFA ticketing app crashed shortly before kick-off.
According to a fan group linked to the U.S. team, tickets “disappeared” from accounts and also prevented fans from transferring tickets to other individuals for attending the game together. The news outlet added that “hundreds” of affected England fans were still making their way to the stadium for the Iran game when the players walked onto the field at the Khalifa International Stadium for the 4 p.m. kick-off on Monday.
Responding to the debacle, FIFA said in a statement: “Some spectators are currently experiencing an issue with accessing their tickets via the FIFA ticketing app. FIFA is working on solving the issue. In the meantime, fans who are not able to access their mobile tickets should check the email accounts they used to register with the ticketing app for further instructions.”
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