Australians whose overseas trips were cancelled in the early days of COVID are still struggling to get thousands of dollars refunded after booking with travel brands owned and operated by Flight Centre.
Customers seeking refunds and attempting to retrieve credits issued by subsidiaries of Flight Centre say they have struggled to contact the booking giant via email or phone and have accused it of frustrating their attempts to claim travel funds held by the company.
“They don’t care. I feel for my daughter who struggles day to day, who saved so much to get [tickets] and now she’s got nothing for it. After sending 40 emails, and about eight in the past two months, she still has not been issued one. Now rebooking for the wedding, which is rearranged for next year, she is upset because she could use the credit but cannot get in touch with anyone to secure it.
Long said Flight Centre would prompt BYOJet and Aunt Betty to contact both customers and that they do not hold customer funds or refunds once they have been returned to the booker from the airline.
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