The service also received praise from both staff members and relatives as part of the recent review
Relatives also said they would talk positively about the service to others. One said: “Yes, I 100% would recommend this service to others”, while another added that they “definitely would recommend this service.”
The needs of people supported by the service were also catered for. The report states: “One person liked their bedroom laid out in a particular way and asked staff not to move items from the floor. Staff respected this.” Inspectors also found people were kept safe from avoidable harm and relatives thought so too. Risks were also properly managed and assessed. One family member said, “[Person] is absolutely safe, I have no concerns whatsoever.”
Those being cared for did not have their actions controlled by excessive and inappropriate use of medicines, according to the CQC. The report states: “Staff understood and implemented the principles of STOMP and ensured that people’s medicines were reviewed by prescribers in line with these principles.”
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