Olivia* complained to hospital and regulator about her treatment and feels disempowered by the process
A royal commission found Victoria’s mental health system was crisis-driven and not designed to support people living with mental illness.A royal commission found Victoria’s mental health system was crisis-driven and not designed to support people living with mental illness.Last modified on Sat 28 May 2022 21.14 BST
“When somebody’s in a crisis, medically unstable and their life is in danger, you don’t have a choice in what hospital you go to,” she said.“I needed treatment to keep me alive at that point and to be met with, ‘why did you come here – we don’t treat eating disorders here’, is difficult to hear when you’re in the midst of a crisis.”
Mercy Health said all patients were encouraged to provide feedback. Grampians Health – which incorporates Ballarat Health – said feedback “gives us the opportunity to better work with our clients and to improve our service”. St Vincent’s also said patients and their families were encouraged to share feedback.After Olivia complained to the regulator, the MHCC said in its response that the clinician notes did not align with her testimony.
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