Zara joins Uniqlo and Next in charging for online returns.
Zara's decision to stop free postal returns has been criticised by some customers online.
But another praised the decision for its environmental impact, saying it was a "great measure to help stop C02 emissions". Zara aren't the first and they wont be the last big retailer to start charging for postal returns. Shops have been desperate to benefit from the boost in online sales, but none of them want the logistical headache and financial cost of processing returns.
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