The pandemic has fast-tracked government service reform in Australia. Ahead of Tuesday’s AFR Government Services Summit, here are 10 actions that will help drive the next wave of government transformation.
are all good exemplars. The latter, according to NSW Minister for Customer Service and Digital Victor Dominello, is an example of where this work should be led by a sponsoring agency, regardless of whether that is as the federal or state level.Responding to the rhythms and requirements of digital implies scale and new ways to lead. This is about making the government, society and the economy digitally fit and capable. That merits a high and regular place on the cabinet agenda.
None of these challenges is unique to the public sector, of course. But the crisis of skills and talent, and of requisite leadership – and the consequent revolution of learning and capability development that is working its way through the entire economy – has to be confronted in government and the public service too.
Telehealth, the use of data analytics to inform economic interventions, vaccine rollouts powered by digital bookings and the integrating of federal vaccine certificates into state service wallets are all pandemic dividends.Taking a functional improvement such as telehealth and aggressively deploying it for better management of high touch services such as responses to domestic violence and even homelessness is the obvious next step.
Government has built up a long list of procedures and processes, ranging from procurement to recruiting, from budgeting to bonuses, that need to reviewed to enable the more urgent, open and collaborative way that digital change demands.
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