6 Major Fast-Food Chains Slipping in Quality

These chains are dropping the ball and customers are making their complaints known.

Plus, it had the largest percentage change of all of the restaurants listed. It went from a respectable position in the top half of the rankings to a dismal spot in the lower third.

What could have caused this dip for Dunkin'? In late 2022, Dunkin' changed its DD Perks loyalty program and customers were outraged.and something that customers wanted, the customers cried foul."Interesting way to say 'We've significantly devalued our rewards system, good luck,'" tweeted one customer.McDonald's has had a tough year in terms of customer satisfaction.

. It now ranks dead last and is the worst-performing chain when it comes to providing satisfactory service to customers.

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