Gina Cass-Gottlieb calls for a prohibition on unfair trade practices to protect Australians from ‘manipulative practices’
If you want to unsubscribe from Amazon Prime in Europe, there is a simple two-step process. But customers in Australia must navigate four convoluted steps, with the wording and location of the cancellation button changing between each screen.
The consumer watchdog has called for new powers in Australian consumer law to crack down on such practices since 2017. A spokesperson for the regulator said subscription traps can cause “significant harm to consumers and some small businesses”. Sign up for Guardian Australia’s free morning and afternoonemail newsletters for your daily news roundup
The CPRC labelled the tactic “Hotel California”, for the song which includes the line: “You can check out any time you like but you can never leave.”
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