The Australian Competition & Consumer Commission (ACCC) has initiated legal proceedings against Webjet in the Federal Court, alleging the company made false and misleading representations to consumers by omitting compulsory fees from advertised flight prices on its app, website, emails, and social media posts between November 2018 and November 2023.
The Australian Competition & Consumer Commission claims Webjet failed to includeThe watchdog has kicked off proceedings in the Federal Court against Webjet and will allege the company made "false and misleading representations" to consumers booking tickets.An example of Webjet 's social media post showing promoted prices for airfares shared by the ACCC .
"We know how much Australian consumers value air travel to stay connected for work, leisure or to visit family," ACCC chair Gina Cass-Gottlieb said."During this time of cost pressures, many consumers are carefully considering travel arrangements and seeking to save money. In these cases, the ACCC claims Webjet allegedly asked for more payment to complete the booking or offered a refund.The ACCC shared this example of Webjet's website advertising minimum prices. Other countries have tried to ban children from using social media. So does it ever work?
"We remind all businesses, whether they are online retailers or bricks and mortar stores, that they need to comply with the Australian Consumer Law by not misleading consumers and displaying prices clearly, including hidden fees and surcharges."The ACCC said it was seeking a number of penalties, declarations, injunctions, consumer redress, costs and other orders in the court case.
ACCC Webjet False Advertising Consumer Law Federal Court Airfares Compulsory Fees
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