On average, each customer spent 7.2 hours on hold trying to contact customer service representatives, with issues taking more than a week to resolve. 9News
Aussies spent 96.5 million hours on hold in 2022, waiting for issues to be resolved by customer service departments.
"As businesses fight for customers, it's essential that organisations have the right processes and technology in place to get things done fast," he said.Telecommunications was ranked the worst industry for customer service, with 35 per cent of consumers unhappy with the service, an increase of 40 per cent from last year.
"Sacrificing the quality of service to cut costs will send consumers straight into the arms of competitors."The fastest way to skip the queue is through an app, which takes less than an hour on average to get an issue resolved, according to ServiceNow.
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