As internet service providers such as Telstra and TPG curtail their email accounts, customers from older generations are facing a difficult shift
The other factor is the increasing security risk. Legacy systems, particularly those managed under a variety of absorbed companies, as with TPG, can over time become more at risk of a cybersecurity attack or breach. External providers who offer this service either in place of, or on behalf of the internet service provider are becoming seen as the more secure option.
The Australian Communications Consumer Action Network chief executive, Andrew Williams, says that ultimately internet providers getting out of the email game is a good thing because it means customers don’t feel locked into one internet company. But it will take a while for people to get set up in new accounts if they decide to switch.
“We appreciate this change could be challenging for some customers who have been with us a long time and thank them for their understanding and cooperation during this transition.”
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