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Many Australians are paying for a subscription they no longer need simply because they find it too difficult to cancel, a report has found. The Consumer Policy Research Centre has revealed one in 10 Australians are stuck with something they do not want and one in three have been pressured not to unsubscribe.
Consumer Policy Research Centre deputy chief executive Chandni Gupta said the researchers were not surprised to find one in 10 consumers had given up trying to unsubscribe to some services in the face of such difficulty. “Subscription traps are costing people time, money and their wellbeing, and people are being expected to jump through hoops just to say, ‘No, I don’t want this subscription any more’,” she told AAP.
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