Despite accusations of misleading pricing practices against supermarket giants Coles and Woolworths, Australians continue to shop at the same familiar stores. The ACCC's action against the duopoly, fueled by countless consumer complaints, has sparked public outrage. However, shoppers seem reluctant to abandon their preferred supermarkets, highlighting a concerning lack of behavioral change despite the controversy.
No matter what you do to encourage Australian shoppers to fill their trolleys with cheap groceries, we keep going back to the same supermarket duopoly.Sydney Morning Herald
What’s seriously impressive in all of this is that the ACCC action was driven by countless complaints from shoppers, who told the regulator of their concerns. Citizen-led competition regulation at its finest. New research from the e61 Institute shows that even where there is competition, Australian shoppers are likely to keep going back to the same supermarket. And despite the furore of recent weeks, those supermarkets know that we will continue to go back because – to be blunt – we can’t be arsed changing our behaviour.
Consumer Rights Supermarkets Coles Woolworths ACCC Price Manipulation Consumer Behavior
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