Want a chance of getting scam compensation from one of the big banks? There’s one simple rule to follow.
My 76-year-old mother-in-law had almost $30,000 stolen by cybercriminals recently via a Facebook scam. She responded to a pop-up indicating that her laptop had been compromised and to phone “Microsoft support” for help. The scammers tricked her into providing all her bank login details and quickly stole her money. Bendigo Bank has investigated and advised they will not pay the money back because it was “her fault” that the scammers gained access to her accounts.
The bank sent a text on September 26 saying it would contact her by telephone within five days to provide an update. It did not. “Goodwill payments are sometimes made at the discretion of the bank and may take into account a variety of factors.” A spokesperson said: “Using insights from available payment data, NameCheck will give an indication as to whether the details provided appear legitimate.” Tragically too late in this case.
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