Australia’s largest superannuation company has apologised for the distress it caused two widows, and paid out their deceased husband’s entitlements in full, after it was accused of taking advantage of older women to drive company profits.
Eunice Brooke and Llynda Chapman’s husbands both passed away in late 2022, but the pair claim they spent months going round in circles as AustralianSuper delayed paying out their husband’s claims.
In another recording she questioned why she needed to send through a photo holding her driver’s licence as verification some eight months after the process had began. “I rang the number I’d been given and left a message and sent an email. No reply,” Ms Chapman said. Both widows described a wall that made it impossible to directly contact a claims member to check if uploaded documents had been received, checked and correctly acted upon.“I honestly did not believe that I would ever get my money… but I thought I’m going to fight it no matter what,” said Ms Brooke, who discovered the company at one point had incorrectly listed a “totally different name” as her beneficiary.
AustralianSuper refused multiple requests for an interview, saying instead by statement that it “would like to apologise for delays that occurred in the processing of the death claims of the two members. Both cases have now been resolved…”
Australia Latest News, Australia Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
The super shoes that changed athleticsLikened to the change from wooden tennis racquets to graphite, new shoe technology has revolutionised athletics and seen times plummet in distance events.
Read more »
The super shoes that changed athleticsLikened to the change from wooden tennis racquets to graphite, new shoe technology has revolutionised athletics and seen times plummet in distance events.
Read more »
The world has a big appetite for AI – but we really need to know the ingredientsMuch ‘artificial intelligence’ harvests original creative work by humans. Regulators must demand transparency about training data
Read more »
Why these three big ideas will get more kids into universityA more accessible higher education ecosystem can boost Australia’s economic performance.
Read more »
The super shoes that changed athleticsLikened to the change from wooden tennis racquets to graphite, new shoe technology has revolutionised athletics and seen times plummet in distance events.
Read more »
Jason Clare’s big university targets ‘totally unrealistic’The idea that 55 per cent of young people will have a degree by 2035 is not just unrealistic, but fails to ask students what they want.
Read more »