Union says long queues and baggage delays will continue until workers’ conditions are protected through federal regulation
“Our plane took off on time and the pilot announced some bags hadn’t made it and they would be on the next flight to Sydney in 30 minutes. We had a two-hour connection so thought all would be OK.The couple completed a lost bag form and two days later one case, full of their toiletries arrived. But the main case, with all of their snow gear for the hike they were about to go on, did not arrive until the last day of their holiday.
Maddy and her mother called Qantas and the baggage contractor Menzies Aviation more than 20 times, tweeted them directly and sent two emails, but were unable to get any answers about when her bag would arrive. It turned up two days later.
TWU National Secretary Michael Kaine said the baggage issue had been driven by the fact that thousands of handlers lost their jobs during the pandemic – a claim Qantas denies.
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