The final report from the Independent Panel on Gaming Reform concluded that the cashless gaming trial was met with a 'reluctance from patrons to engage with the technology'.
The cashless gaming trial has recommended the NSW government implement a mandatory statewide account-based gaming system by 2028.
The final report from the Independent Panel on Gaming Reform concluded that because of this "reluctance from patrons to engage with the technology", the state government should implement a mandatory statewide account-based gaming system by 2028 with patrons still able to use a limited amount of cash.
The report stated that because of the small sample size it would be "insufficient to draw statistically robust conclusions about the impact of the technology on users".The report also stated that there should be an "ongoing role for cash, to a certain limit, when linked to identity". "We've already had … a fairly large degree of pushback from patrons in term of they don't want to start doing this because they feel that there are cyber security issues, there's privacy issues, and banks will be more in tune to how much they spend on gambling," he noted.
"With only 14 genuine and active users participating in the trial, such a low adoption should necessitate a cautious, measured, voluntary approach to implementation of account- based gaming, rather than a short time frame for a statewide, mandatory rollout," AHA NSW said in its submission. "Cash can have a place and it's really important that whatever system that we put in place is easy for people to use and they have confidence in it."In a statement provided to the ABC, a spokesperson for the Minister for Gaming and Racing David Harris said it would consider the recommendations and respond in due course.
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