CBA says ‘the process to reverse these transactions has been completed’ and any fees charged will be refunded
says it has resolved the error which left customers’ balances lower than they should have been after the bank charged some transactions twice, and left some worrying about how they would buy essentials and pay rent.
For some, their weekend plans have had to change – as one person put it, “this has fucked up my Saturday. Thanks Commbank.” Saturday is the only day she has to buy her groceries for the week, including food for her cats. But she said she was not able to afford the shop or the public transport costs to get there.
He said the duplicated transactions were “still happening”, with all his transactions on Friday charged again shortly after midday on Saturday.
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