Complaints rack up as Coles shopper reveals 'timezone glitch' doubled her grocery bill

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Complaints rack up as Coles shopper reveals 'timezone glitch' doubled her grocery bill
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More angry Coles customers have come forward to complain about a "timezone glitch" which is leading the supermarket chain to unexpectedly take extra money out of their bank accounts.

customers have come forward to complain about a "timezone glitch" which is causing the supermarket chain to unexpectedly take extra money out of their bank accounts.

Officially, Coles weekly specials end at 11.59pm AEST on Tuesday - which is currently 9.59pm in Western Australia and 11.29pm in South Australia and the Northern Territory. "When I rang and complained I was told it was because the charges were processed in Melbourne in AEST," she said.Fenwick said she complained at the time to both the ACCC and the Department of Fair Trading because she was concerned the flaw in Coles' system was causing many people to be overcharged.on the complaints of a Perth shopper, who placed a $450 grocery order with Coles last Tuesday, at 11.30pm, only to see $504.70 had actually been taken out of her account.

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