Gerrard Brodrick and wife Natalie forked out £8,000 for the trip of a lifetime - to be told there was 'no booking' on arrival.
A Scots family's dream holiday to a luxury resort in Mexico has been "ruined" after the hotel confirmed they had "no booking" on arrival.
Gerard, 35, told the Record: "It has ruined our whole holiday and left it in tatters. When we arrived and were told there was no booking for us, I honestly thought my pals had paid Jeremy Beadle to wind me up and that he'd appear with a video camera - that is how bad this was. The family debated with hotel staff for three hours before TUI moved them to another premises. But before a taxi came to collect them, Gerard claims security staff threatened to chuck the family out onto the streets - leaving his son "terrified".
"It had amazing reviews and is highly reputable, so it seemed like the perfect holiday for us. The hotel we have been moved to is fine but it isn't a patch on what we paid for and expected to get.
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