Instead of beachside holidays and new memories, Denise Tiyse says her caravan was plagued with issues and the supplier couldn't care less.
Denise Tiyse used her inheritance to buy a new caravan in October last year to enjoy a much-needed break with her husband.The ACCC says it has received 1,300 complaints over the past five years and that the industry is on notice
According to the Caravan Industry Association of Australia one in 13 Australian households owns a caravan, but the Australian Competition and Consumer Commission says the industry has treated many buyers poorly. She said after initially dragging their feet to fix or replace the oven at all, the supplier then failed to hire a gas fitter to oversee its repair, resulting in two nine-kilogram canisters leaking gas into their caravan.
"It's not just the holiday but the money — we're on a farm, we have to hire somebody to do our work while we're gone," Ms Tiyse said.
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