Ditch the ‘digital workhouse’: Shorten sets sights on myGov

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Ditch the ‘digital workhouse’: Shorten sets sights on myGov
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The government will audit myGov with the aim of making it more user-friendly and less frustrating and time-consuming to use.

Labor wants to end the “digital workhouse” approach to people trying to get government payments, with new minister Bill Shorten planning to turn using myGov from an often-frustrating experience into a seamless one.

“They’ve created digital workhouses, basically. You know, workhouses were a 19th century place where the kind-hearted burghers of Victorian England and Australia said, ‘Well, if we’ve got to pay you for three meals a day, you can go and work in a workhouse,’” he said. The minister’s most recent interaction with myGov was downloading his digital vaccination certificate.

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