A quarter of UK adults use firms such as Deliveroo, but few think about the cyclists who bring their takeaways. We joined one rider for a day
. The number of users is now 12.7 million – almost one in four adults in the UK.
Food-delivery couriers, who are classified as “self-employed contractors” rather than staff, are not entitled to sick or holiday pay and have no rights to collective bargaining, including the right to negotiate their pay, hours or holiday leave. A challenge over the block on collective bargainingby the Independent Workers’ Union of Great Britain in April. The judgment is awaited.
All of them juggle different platforms – or “multi-app” – renting accounts, typically for about £50 a week, from holders who have the correct documentation to register for an account . Riders are allowed to let other riders use their accounts, provided they too have been checked and approved by Deliveroo. The company says it ends the account of anyone who engages a substitute who doesn’t have right-to-work status.
At a drop for some international students, none of them picks up the phone for seven minutes. When they eventually make their way down, they do not have a code. “No code, no food,” Shaffi tells them, and gives their food to a homeless man.As the shift draws to a close, we are caught in a sudden deluge. Riders nestle into doorways, chatting among themselves and charging their phones on power banks.
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