The long-time radio host and medical expert has criticised the broadcaster after an update to its listen app disrupted services.
Prominent ABC radio host and medical expert Dr Norman Swan has criticised the national broadcaster’s “breathtaking incompetence” after an update to its radio and podcasting app disrupted services for some listeners.
While some app features were upgraded, several bugs were also identified that led to users’ personalised settings and favourite shows disappearing, and the “share” function being removed. In some cases, the app disappeared from devices, including from the digital interface Android Auto installed in many modern cars.
“All I can say, this is breathtaking incompetence in relation to our major gateway,” Swan said in response to Rosendorff’s update, where she directed staff to advise listeners they could search and reselect RN again as their favourite station. She also shared a list of the changes and glitches to help listeners.“When something like this happens and there’s no public accountability, morale drops and cynicism rises. The organization needs to look at the science behind complaints.
Swan is one of the ABC’s highest-profile presenters and a name closely associated with the Radio National brand. He first joined the broadcaster in 1982. Alongside Tegan Taylor, Swan hosts, which airs at 9am on Saturdays, and is repeated three times throughout the week. The popularpodcast is also part of the show – it was Australia’s 79th most popular podcast in the July rankings from aggregator Triton.
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