Family demand full refund as TUI 'holiday from hell' plagued by 'sewage smells at hotel'
A family are calling for TUI to issue a full refund for their 11-night stay in Turkey after it was allegedly plagued by problems including strong sewage smells at their hotel.
Shaun, from Nottinghamshire, said: "When we got inside, the rooms were absolutely filthy. The drains [in one of the rooms] smelled of sewage. TUI confirmed teams in the resort were in regular contact with the family and offered to upgrade their room which the family did not accept. TUI also stressed hotel staff had accommodated the customers as much as possible.
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